News

The BTSA is delighted to announce our new CPD aimed at supporting all school staff (teaching, associate, pastoral and support) to develop strategies to manage difficult conversations and complaints in a positive manner whilst promoting resilience and wellbeing. 

The training session offers a range of strategies to effectively deescalate complaints and facilitate more positive conversations.  It encourages all staff to develop a positive approach, build confidence and resilience, reflect on their own practice and consider areas for personal development.

The session includes:

• Managing complaints with a view to dealing with them effectively and efficiently to minimise impact and additional concerns
• Upskilling participants to prepare for difficult conversations, planning for their own resilience and aiming to maintain relationships and behaviours
• Considering why people behave in the way that they do using evidence and current reading
• Reflecting on their own practice and leaving with a repertoire of skills and strategies to practice in the future

To view pdf. Dealing with Difficult Conversations and Managing Complaints

TO BOOK A PLACE ON THIS COURSE, PLEASE CLICK ON THE BUTTON BELOW AND COMPLETE OUR BOOKING PROCEDURE:

Dealing with Difficult Conversations and Managing Complaints

PLEASE NOTE
The course is suitable for teaching, associate, pastoral and support staff at all levels in primary, secondary and early years phases. This course will be delivered through a face-to-face session at The King John School.